Talk to us about your Jaisalmer trip
Phone answered 24 hours, WhatsApp replies inside the hour, and a walk-in office in the city.
WhatsApp — fastest
Send your dates and group size and get a written itinerary with a firm price, usually within the hour. Replies between 7 am and 11 pm.
Phone — 24 hours
Answered around the clock, including overnight for the early morning train arrivals. Hindi, Rajasthani and English.
Best for group enquiries, GST invoicing questions and anything with documents attached. Replies the same day.
Office and camp
City office
Jaisalmer Explore
Bhatia Muktidham, near Naman Haveli
Jaisalmer 345001, Rajasthan, India
Open through the day, every day. Walk in without an appointment if you are already in the city and would rather plan in person.
Desert camp
Jaisalmer – Sam – Dhanana Road
Sam, Jaisalmer district, Rajasthan 345001
About 42 km west of the city, roughly 50 minutes by road, on the dune edge. We send an exact map pin with every camp confirmation — ask for it before you pay a deposit anywhere in Sam, including with us.
Arriving by train? Send your train number and we will have a driver on the platform with a name board, at any hour. There is no waiting charge if the train runs late, which on the Delhi and Jaipur services it frequently does.
What to tell us
Sending these five things in your first message means we can reply with a complete plan rather than a list of questions:
- Your dates, or the rough window if they are not fixed
- How many people, including children and their ages
- How many nights you have in Jaisalmer
- Whether you want camping, sightseeing, a car, or all three
- Anything specific — dietary needs, mobility, a honeymoon, a birthday
Quotes and custom itineraries are free, and you can revise them as many times as you want. We only take an advance once you decide to confirm.
Office hours
- Phone: 24 hours, every day
- WhatsApp: 7 am to 11 pm, replies usually within the hour
- Email: same-day reply
- Walk-in office: 9 am to 8 pm
Frequently asked questions
How quickly will I get a reply?
WhatsApp is fastest — usually within the hour between 7 am and 11 pm, and often much sooner. Email replies come the same day. Calls are answered around the clock, including overnight for guests whose trains arrive at 5 am.
What should I include in my first message?
Your dates, how many people including children and their ages, how many nights you have in Jaisalmer, and whether you want camping, sightseeing, a car, or all three. That is enough for us to send a full itinerary with a firm price back in one go.
Do I need to pay to get a quote?
No. Quotes and custom itineraries are free, and you can ask for as many revisions as you like. We only take an advance once you decide to confirm dates.
Can I visit your office before booking?
Yes. We are at Bhatia Muktidham near Naman Haveli in Jaisalmer, open through the day. If you are already in the city and would rather sort out your plans in person, come by — no appointment needed.
Do you answer calls at night?
Yes. A number of trains into Jaisalmer arrive between 5 and 6 am, and guests booking transfers need someone to pick up. The line is answered 24 hours.
Send your dates, get a plan today
How many people, which nights, and what you want to see. A written itinerary and a firm price come back the same day.